Refund Policy

Effective date: [EFFECTIVE DATE]

We want you to be confident trying Be The Answer. That's why the free audit and the first workflow steps cost nothing, and you can see how the Service works before you pay. This policy explains when we give refunds.

1. Monthly plans (DIY and Agency)

First payment: if you're not happy, email [EMAIL] within 7 days of your first payment on a plan and we'll refund it in full. This applies once per customer.

After that: monthly payments are not refunded, including partial months. When you cancel, you keep access until the end of the month you've paid for, and you won't be charged again.

2. Yearly plans

Email [EMAIL] within 14 days of a yearly payment (first purchase or renewal) for a full refund. After 14 days, yearly payments are not refunded. If you cancel, you keep access until the end of the year you've paid for. We'll email you a reminder before a yearly plan renews.

3. Done-for-you service

Refunds and cancellation for the done-for-you service follow your order, proposal or service agreement. Unless that document says otherwise, monthly done-for-you fees are not refundable once the month's work has started, and you can cancel with written notice before your next billing date.

4. Situations where we always refund

• Billing errors: if you were charged twice or charged the wrong amount, we'll refund the extra amount.
• Service problems on our side: if the Service was unavailable for a significant part of a billing period because of a problem we caused, contact us and we'll offer a fair credit or refund.

5. What isn't refundable

• Results. Because AI tools are run by other companies and change often, we can't refund based on rankings, mentions, traffic or leads (see our Terms of Service).
• Accounts suspended or closed for breaking our Terms.
• Fees charged by your bank or card issuer, such as currency conversion fees.

6. How to request a refund

Email [EMAIL] from the address on your account, with your workspace name and the payment date. We'll reply within 3 business days. Approved refunds go back to your original payment method; banks usually take 5–10 business days to show them.

Please contact us before filing a dispute or chargeback with your bank. We can usually sort things out faster, and disputes can pause your account while they're reviewed.

7. Changes

We may update this policy. Changes won't affect payments made before the update.

8. Contact

[COMPANY LEGAL NAME] [ADDRESS] [EMAIL]